VIP Outlet is committed to ensuring a seamless post-purchase experience with our 30-day hassle-free return policy. Initiating a return is straightforward:
- Navigate to the account tab on the top right corner of our website.
- Identify and select the order you'd like to return, then click "Request return."
- Specify your return reason and, if desired, add an optional note.
- Confirm by clicking "Request return" again.
- Expect a return label for your order within 24 hours.
For additional assistance, reach out to us at 1-888-792-7372 or email email@example.com.
Furthermore, we offer a 90-day warranty covering operational defects that might hinder the product from performing to its factory standards. We're dedicated to ensuring you derive maximum satisfaction from your purchase and are confident in the quality of our products. Orders returned past 30 days that are in working condition will not be accepted and shipped back at the buyer’s expense.
To file a warranty claim, please contact our dedicated customer support at 1-888-792-7372 for step-by-step guidance or email us at firstname.lastname@example.org detailing the issue. Our team will respond promptly.
Please note if you make a wholesale purchase on VIPOUTLET.com, you will be responsible for the return shipping cost. Additionally, you will only be able to return defective units for replacements of the same model. (Variation of the model may vary slightly depending on availability) Wholesale purchases are defined as orders with 5 units or more of the same product regardless of color variation, memory configuration purchased within a 24-hour time period.