General Information
Refunds & Returns
Billing & Payments
- How can I add a new credit card to my account?
- How can I remove a payment method from my account?
- What types of credit cards do you accept?
- Can I use multiple credit cards on one order?
- What is a Single-Click Purchase?
- My order was canceled and I have not been refunded, what can I do?
Shipping
- Can I protect my package during delivery?
- What shipping carriers does VIP Outlet use?
- I placed a single order for multiple items. Why are they arriving in different shipments?
- What can I do if my order has shipped but shows no tracking movement?
- My package shows delivered but I do not have it. What should I do?
- I have entered the wrong shipping address, can I change it?
Route Protection
- What is Route and Green Package Protection?
- How Does Route Work?
- How Do I File a Claim for my Lost, Damaged, or Stolen Order?
- What if My Order Never Arrives or is Stolen?
- What if My Order Arrives Damaged?
- How Does Route Process Refunds or Reorders?