For VIP Outlet Customer's Only:
Damaged, Lost, or Stolen Orders?
If you added Green Package Protection at checkout, please file a claim with the Route team here for quick assistance with “in-transit” related issues.
For all other Customers:
A claim would need to be filed with the carrier (our Customer service team can help if needed). Before taking this action, we recommend checking with other members of your household, neighbors, or anyone else who may have accepted the delivery on your behalf and may have the package in their possession.
Otherwise, if you believe the package is still lost, please contact us directly via phone at 888-792-7372, Live Chat, or Email us at support@vipoutlet.com.
Note: This does not apply to eBay orders; a case would need to be open with eBay using: "Item not received" on the dropdown.