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  1. VIPOutlet
  2. General FAQ
  3. Route Protection

Route Protection

We now offer Route Package Protection (Route Protect) to help cover the cost of lost, damaged, or stolen packages

  • What is Route and Green Package Protection?
  • How Does Route Work?
  • How Do I File a Claim for my Lost, Damaged, or Stolen Order?
  • What if My Order Never Arrives or is Stolen?
  • What if My Order Arrives Damaged?
  • How Does Route Process Refunds or Reorders?
  • When Should I File a Claim?
  • What is Carbon Neutral Shipping?
  • How does Green Package Protection/Carbon Neutral Shipping work?
  • What are Route’s Terms and Conditions?
  • Is Route a Licensed Insurance Company?
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